ABSA Bank Tanzania Job Vacancies, 3 Positions | December 2025
About Us
Absa Bank Tanzania Limited is part of Absa Group Limited, an African financial services group that aims to be the pride of the continent. Absa Group Limited is listed on the JSE in South Africa and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 42, 000 employees.
We’re committed to finding local solutions to uniquely local challenges and everything we do is focused on adding value. To this end, we offer our clients a range of retail, business, corporate and investment, and wealth management solutions. We also ensure a positive impact in all the countries where we operate.
JOB TITLE: Markets Sales: Institutional and Structuring
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job SummaryFinancial Institutions/Fixed Income & Forex Sales:
• To promote and drive Absa Tanzania’s business agenda for institutional clients through increased income contribution from this market segment through excellent customer service to position the bank favourably to the clients in scope.
• Focus areas to including Structured products to all commercial banks, vanilla and non-vanilla products to Micro finance banks not on Reuters, Non-bank Financial Institutions, developmental organs and local and regional institutional clients like pension funds excluding fixed income.
• To manage and sustain a portfolio of customer relationship drawn from the non-bank financial institutions and non-Primary Dealing banks segments, developing and building long-term relationships founded on trust, efficient and reliable customer service support. This is achieved particularly through quick and relevant decisions and execution of transactions, as well as managing consistency and quality across the operational service chain.
• Meet FI Sales targets (fixed income and FX)
• The jobholder will be responsible for business development to win new customers and sustain existing customers within the portfolio.
• Support the Head in the management and development of the FI Sales function
Job Description
Main accountabilities and approximate time split
- Accountability: Sales and Service – 60%Promote the expansion and penetration of FI Sales business to focused target clients and expand the customers’ base
- Meet the volume and profitability targets set for Institutional Sales
- Contribute to the fashioning of annual other periodic Markets Strategies
- Any other duties that will be assigned by the Head of Markets Sales from time to time.
- Business development via visits/roadshow, telephone and email outreach to promote ABSA as the go-to bank for Financial Institutions’ Fixed Income, derivatives and Forex needs.
- Actively explore for and on-board new FI’s and pursue execution of ISDA and CSAs with bank counterparties
- Explore opportunities for secondary market fixed income dealing with clients as agreed
- Prospect and execute primary bond auction bids
- Research, create and follow up on a target list for potential new business.
- Identify and offer structured products to this customer base
- Risk Management– 40%Ensure personal compliance with all market risk requirements.
- Ensure trades are booked into Front Arena and CDS platforms timeously and accurately
- Support the function and ensure that the weekly primary auction bidding process is completed accurately
- Offer structured products that are approved via NAPA process
- Initiate NAPA for new products that are needed by clients in the market
- Ensure certain trades are approved by pre-deal committee at group level before execution
- Ensure PFEs and Debt Financing Limits are approved before execution of trades
Role / Person Specification
- Education and Experience RequiredDegree to honours level, post graduate qualification preferred
- Basic level ACI certification
- A working knowledge of capital markets products
- 4 years banking experience, at least 1 of which should preferably have been in sales or trading in a Markets environment; effective sales and trading ability with good track record
- Sound understanding of business analysis and markets analysis
- A working knowledge of capital markets derivatives products
Knowledge & Skills:
- (Maximum of 6)Strong understanding of CIB business; in-depth knowledge of Markets products, services and strategies and Middle office and Back-office operations.
- Understanding of ABSA Bank of Tanzania strategies and objectives
- Good understanding of external business, legal and regulatory environment, and impact
- Knowledge of strategies and products of financial competitors in the market
- Understanding of economic environment in Tanzania
- Full understanding of the policies, processes and ethical issues surrounding Markets Business
- (Maximum of 7 competencies)Strong selling and communication skills, and ability to manage relationships
- Ability to interact and negotiate effectively with highly sophisticated counterparties
- Effective strategy formulation and influencing skills
- Be able to use own initiative and take decisions with confidence
- Team skills
- Ability to work in a dealing room environment
- Have a high ethical and moral code, and behave professionally at all times
Exceptional Aspects of the RoleA high level of self-direction is expected at this level.
A total commitment to sales and customer orientation.
Frequent need to work outside the normal working hours.
Assisting in the management of customer bank relationships across different lines.
The role is expected to be increasingly risk oriented with an increasingly dynamic market presence.
Absa Values
Absa’s Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:Trust
Resourceful
Stewardship
Inclusion
Courage
Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
TO APPLY CLICK HERE
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JOB TITLE: Mortgage Sales Officer
Job Summary
Based in HQ will have responsibility for selling products, servicing customer and manage pioneers on a proactive and reactive basis. The role holder will be required to meet minimum performance standards across service and sales meeting a minimum number of sales per week based on an appropriate product mix. The role is based in a named office, but the role holder will be expected to work in and support other departments as and when required. The role operates using pre-programmed systems and well-defined procedures, but there may be times when the role holder must address unforeseen situations, escalating to more senior level as appropriate.
Job Description
Main accountabilities and approximate time split
Sales & service:
Portfolio Management:
Risk and Controls Objectives
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards
Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
Continuous and proactive engagement with regulatory bodies, unions where applicable
All mandatory training completed to deadline
Be seen/heard doing/being…………
In an Operations context:Maintaining a current understanding of customer needs, emerging trends, sales and servicing best practice, etc., sharing it with colleagues and applying it to day-to-day operations.
Supporting, and where appropriate leading, effective client meetings; understanding and owning the customer’s goals, promoting the full range of Absa products, and continuously developing long-term loyalty to the brand.
Planning and effectively managing their schedules and time to invest in high value activities, building in buffer zones to cover ad-hoc activities.
In a People context.Actively seeking feedback on their own performance from others and taking action to develop and improve their own capabilities.
Actively contributing to the development of a “team culture” across the Branch, including the Specialist sales teams.
Being responsive to colleague queries and requests for support.
Have the following impact on………….
Customers:Experience a consistently high standard of well-integrated customer service across all Network and Specialist propositions.
Feel important, appreciated and that their needs are understood.
Feel confident that Absa can make and save their money.
Will readily sign up to appropriate, additional Absa’ products and services when offered and will recommend others to Absa based on their experience.
Colleagues:Collaborate with him/her routinely and naturally and treat them as a valued member of the Branch team.
Demonstrate confidence in the role holder as a colleague.
The Business:See a motivated, high performing Branch team, working as one with their branch and operations colleagues, to achieve, and often beat, their plans and goals.
Technical skills / Competencies
Skills & Competencies
What does the role holder need to be able to do/be good at doing?Keyboard skills to operate relevant Customer Systems
Basic numeracy for maintaining sales records
Tact and diplomacy
Empathy
Communication skills particularly oral
Presentation skills
Networking
Commercial Awareness
Building Relationships quickly
Effective interpersonal skills (effective questioning and active listening)
Service Excellence
Personal Drive
Ability to plan and organise
Knowledge, Expertise and Experience
Experience
What does the role holder need to have done before?Operated in a customer facing role where service is paramount
Experience in service and sales environment
Has experienced a target driven role
Knowledge
What does the role holder need to know/know about and/or be qualified in?Awareness of Banking products, tariffs and services and knowledge of bank systems
Customer service standards
IT literate
Sales standards in line with regulation
Competitor information in relation to products and service
Fully conversant with all Personal Sector products/services/tariffs
Detailed knowledge of relevant Customer systems to sell
Good knowledge of Bank’s internal systems
Awareness of Group Services e.g. Absa card, Credit Scoring Unit and Central Operations Processing
A detailed knowledge of the Bank’s Account Opening Policies and Procedures
Other requirements specific to the role:Courtesy when dealing with a range of customers
Initiative required to satisfy customer needs and seize sales opportunities
Training requirements specific to the role
Sales process and selling training, service modules and minimum regulatory training. Also includes technical training to ensure competence in account opening, and various bank systems. Also:Mortgage officer’s Course
Sales & Marketing Course
Credit Scored Personal Lending Products
Account Opening Procedures
Know Your Customer
Absa Values
Absa Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:Trust
Resourceful
Stewardship
Inclusive
Courage
Education
Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
CLICK HERE TO APPLY
Job Description
Main accountabilities and approximate time split
Sales & service:
- 80%Develop and execute strategies to achieve mortgage sales targets.
- Identify and engage potential clients through various channels, including referrals, partnerships with developers, and direct marketing.
- Conduct needs assessments and recommend suitable mortgage products to customers.
- Provide guidance on application processes, eligibility criteria, and documentation requirements.
- Ensure timely follow-ups and updates to customers throughout the application process.
- Undertake customer service initiatives/requirements for face-to-face customers to pre-determined service standards
- Building relationships with existing customers to pro-actively anticipate and address future customer needs and identify sales opportunities.Cross-sell appropriate customer needs related products face to face
- Complete follow-up paperwork and undertake administration activities to ensure effective, efficient, and compliant operation of the product.
- Assist customers in completion of Bank stationary, forms etc.Introduce customers to appropriate product/segment specialistsUndertake in-bound and out-bound marketing, enough mortgage brochures, special campaigns, promotions etc.Deal with handling complaints.Works to achieve service and sales targets
- Maintain statistics and monitor progress of target reporting
- Ensure on boarding process and relationship deepening.
- Delivering an individual assigned financial target on local business
Portfolio Management:
- 20%Maintain a healthy mortgage portfolio by monitoring loan performance and managing risks.
- Conduct regular reviews of customer accounts to identify opportunities for cross-selling or refinancing.
- Address delinquent accounts and collaborate with the Collections team to resolve repayment issues.
- Analyse portfolio trends to provide insights and recommendations for growth and risk management.
- Prepare and present portfolio performance reports to management.
- Ensure all mortgage sales and portfolio activities comply with regulatory and internal policies.
- Conduct thorough due diligence to minimize credit and operational risks.
- Keep up to date with industry trends, regulatory changes, and market conditions impacting the mortgage business
- Work closely with the Retail Credit Unit and Risk Control Unit team to ensure seamless processing of applications.
- Collaborate with marketing teams to develop campaigns promoting mortgage products.
- Support training initiatives for sales members or other departments on mortgage products.
- Ensure timely renewal of property insurance policies for all mortgage clients to maintain adequate coverage.
- Work closely with Bancassurance and PSA property Insurance to make follow up with customers and insurers for renewal and to confirm insurance compliance and update records accordingly.
- Coordinate the renewal of property valuation reports as per policy requirements to assess the current value of mortgaged properties.
- Liaise with approved valuers to ensure timely and accurate reporting, maintaining compliance with regulatory and institutional standards
- Maintain statistics and monitor progress of target reporting.
Risk and Controls Objectives
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards
Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
Continuous and proactive engagement with regulatory bodies, unions where applicable
All mandatory training completed to deadline
Be seen/heard doing/being…………
In an Operations context:Maintaining a current understanding of customer needs, emerging trends, sales and servicing best practice, etc., sharing it with colleagues and applying it to day-to-day operations.
Supporting, and where appropriate leading, effective client meetings; understanding and owning the customer’s goals, promoting the full range of Absa products, and continuously developing long-term loyalty to the brand.
Planning and effectively managing their schedules and time to invest in high value activities, building in buffer zones to cover ad-hoc activities.
In a People context.Actively seeking feedback on their own performance from others and taking action to develop and improve their own capabilities.
Actively contributing to the development of a “team culture” across the Branch, including the Specialist sales teams.
Being responsive to colleague queries and requests for support.
Have the following impact on………….
Customers:Experience a consistently high standard of well-integrated customer service across all Network and Specialist propositions.
Feel important, appreciated and that their needs are understood.
Feel confident that Absa can make and save their money.
Will readily sign up to appropriate, additional Absa’ products and services when offered and will recommend others to Absa based on their experience.
Colleagues:Collaborate with him/her routinely and naturally and treat them as a valued member of the Branch team.
Demonstrate confidence in the role holder as a colleague.
The Business:See a motivated, high performing Branch team, working as one with their branch and operations colleagues, to achieve, and often beat, their plans and goals.
Technical skills / Competencies
Skills & Competencies
What does the role holder need to be able to do/be good at doing?Keyboard skills to operate relevant Customer Systems
Basic numeracy for maintaining sales records
Tact and diplomacy
Empathy
Communication skills particularly oral
Presentation skills
Networking
Commercial Awareness
Building Relationships quickly
Effective interpersonal skills (effective questioning and active listening)
Service Excellence
Personal Drive
Ability to plan and organise
Knowledge, Expertise and Experience
Experience
What does the role holder need to have done before?Operated in a customer facing role where service is paramount
Experience in service and sales environment
Has experienced a target driven role
Knowledge
What does the role holder need to know/know about and/or be qualified in?Awareness of Banking products, tariffs and services and knowledge of bank systems
Customer service standards
IT literate
Sales standards in line with regulation
Competitor information in relation to products and service
Fully conversant with all Personal Sector products/services/tariffs
Detailed knowledge of relevant Customer systems to sell
Good knowledge of Bank’s internal systems
Awareness of Group Services e.g. Absa card, Credit Scoring Unit and Central Operations Processing
A detailed knowledge of the Bank’s Account Opening Policies and Procedures
Other requirements specific to the role:Courtesy when dealing with a range of customers
Initiative required to satisfy customer needs and seize sales opportunities
Training requirements specific to the role
Sales process and selling training, service modules and minimum regulatory training. Also includes technical training to ensure competence in account opening, and various bank systems. Also:Mortgage officer’s Course
Sales & Marketing Course
Credit Scored Personal Lending Products
Account Opening Procedures
Know Your Customer
Absa Values
Absa Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:Trust
Resourceful
Stewardship
Inclusive
Courage
Education
Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
CLICK HERE TO APPLY