Head; Business Finance & Analytics (1 Position(s))
Job Location :
Head Office
Job Purpose:
Responsible for driving finance business performance and analytics for the bank. This entails understanding of the key drivers of balance sheet, income for all business units, financial reporting and insights to the executives, and revenue assurance for the bank to ensure monitoring of profitability of various products.
Main Responsibilities:
Performance Management & Business Partnership
- Provide leadership in the preparation of the annual budget and proactively monitor achievements of the key revenue and balance sheet targets.
Partner with business by providing an accurate and timely reflection of their performance, revenue, cost, and, ultimately, profitability on a timely basis.
Provide objective and analytical insight into business and product performance, highlighting areas of risk and opportunities for the business.
Provide business support in understanding and analyzing key drivers of the various cost lines vis a vis budgets.
Proactively analyze risks and opportunities associated with the bank's financial performance.
Cost & Investment management by developing strong understanding of the entire cost base, providing qualitative commentaries, anticipating any risks which impact forecasts and highlighting cost-saving opportunities.
Collaboratively work with the strategy team to ensure alignment of strategic agenda and financial impact.
Collect and analyze market data and competitive trends likely to affect the business budget and make recommendations to enhance product profitability.
Provide business and products support by actively participating in key strategic projects to build revenues, providing a financial perspective to systems and products design for new products and other initiatives/contracts.
Responsible for maintenance of accurate financial models for all business segments, customer segments and products.
Ensure accurate and complete financial Management Information in collaboration with the ICT and other business teams.
Report business results monthly, with the production of management packs inclusive of quantitative reports and qualitative commentaries to the senior executives.
Ensure and achieve regulatory compliance with the accurate and on-time production and submission of BOT reports where necessary.
Resolve problems with internal business customers such as incorrect data capture, rectifying inputs in the wrong place, and generally working with highly variable quality data.
Financial Controls and Compliance
Enhance financial controls environment in terms of improvement in existing processes, infrastructure and capabilities.
Ensure adherence and support compliance to IAS, IFRS along with bank's accounting policies, and other regulatory accounting guidelines to ensure strong corporate governance.
Ensure new and existing product programs have clear accounting entries and guidelines.
Work on scenarios to produce reports that enable the quantification of impact of changes in economic variables (interest, exchange, inflation) on our performance
Operational Risk Management and Assurance Framework
Implement appropriate controls within the unit such that both internal policy and regulatory requirements are met.
Risk identification and assessment identify Key Risk Indicators (KRIs) audit points, operational losses and near misses, then assess the risk and ensure appropriate mitigating action is being implemented and monitor progress.
Effective management of operational risks within the business support & analytics unit including ensuring proper functioning of embedded and periodic controls.
Timely identification and escalation of risk issues within business support and analytics unit.
Challenge plans to commit costs, identify areas for cost efficiency and manage the delivery of benefits.
Participate in FTP cost allocation and cost apportionment process and methodologies to ensure a fair distribution of economic benefits & costs across functions.
Knowledge and Skills:
Business understanding of banking processes and products, and ensuing information flows
Exceptional leadership and people management skills with the ability to inspire and mobilize teams.
Advanced analytical and problem-solving capabilities.
Excellent communication and presentation skills, with the ability to translate complex insights into actionable strategies.
High emotional intelligence and stakeholder management skills.
Qualifications and Experience:
Bachelor's degree in Accounting, Finance, Economics, Statistics, Actuarial Science, Mathematics or related fields.
Accounting Professional Qualifications (CPA or ACCA) is a must.
Master's degree in business studies is an added advantage
At least 7 years' experience in Business Finance and Analytics, Business or Strategic planning, or Financial Accounting, with leadership experience in medium to large organization.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
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Head; Operational Risk (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
Responsible to lead the embedding and maintenance of an effective operational risk framework within the business to drive up standards of operational risk management and improve operating loss and audit performance.
Main Responsibilities:
Risk Assessment & Management
Advise and support the business in the effective identification, assessment and management of its operational risks consistent with its defined appetite.
Prepare, monitor and report on the bank's risk appetite statement to RCC and Board.
Deliver value-added MI and analysis of the drivers of operational risks to help business and senior management better manage operational risk and the associated capital charges.
Direct and implement, in conjunction with the business, an agreed programme of risk and control self-assessments (RCSAs) to identify and assess the key risks to business processes/systems, to determine the effectiveness of operational controls and to advise the business on control improvements and risk mitigation.
Design and implement an agreed programme of regular monitoring and evaluation to assess appropriateness and effectiveness of the internal governance and control arrangements for the Business and compliance with key Codes/regulations.
Review and independently monitor controls related to disaster recovery and business continuity plans
Develop and regular review of Operational risk related policies to ensure relevance. Adequate monitoring of activities
Ensure adequate implementation of ERM Framework within the bank.
Promote and support timely and complete reporting of risk events (including frauds) and control issues by the business.
As part of internal control reviews, ensure that regular verification and reconciliation of transactions and accounts is done and reported.
Pro-actively engage business and all stakeholders to ensure adequate monitoring and closure of all open findings from reviewers inside, forensic and outside the bank.
Review the adequacy of physical security across the network and HQ and provide useful recommendations to Management.
Drive the development of operational risk measurement and reporting through the development of Key Risk Indicators and risk profile for each function/business unit and validating
Review policies, processes and people related controls are adequate, relevant and monitored within the bank i.e. active engagement with first level, training and driving risk culture transformation initiatives.
Evaluate sources of fraud and ensure implementation of new controls to eradicate recurrence. Play an active role in proactive identification of risks across the network and HQ.
Develop informative, timely reports to Management and Board highlighting institution's overall operational risk profile and focus on the material and strategic implications for the business.
Conduct review of Management Governance Committees for relevancy and adequacy based on TORs and mandates/escalation matrices and report to RCC.
Stakeholder Relationship Management
Develop and maintain relationships with key Business leaders across the business to drive ownership and awareness of operational risk and to promote a proactive risk/reward approach to the management of operational risk.
Establish and maintain effective contacts with key regulatory and industry bodies on operational risk matters to ensure timely and adequate closure.
Lead the cultural change required to integrate operational risk measurement into all risk reward decisions and general business management.
Team Leadership & Management
Directly manage, coach and develop a small team of operational risk professionals.
Promote a culture of service excellence within the team in all its dealings with internal clients (and external parties as appropriate).
Ensure full compliance, provide oversight as well as monitor the implementation of various consumer protection requirements across business area/Unit.
Knowledge and Skills:
Essential
Knowledge and understanding of the retail and corporate banking product set and operational processes.
In-depth knowledge of internal and external operational risk and governance control requirements (e.g. Basel II, COSO) and emerging regulatory and industry developments.
Knowledge of risk and control techniques.
Understanding of the basis of Economic capital/Regulatory capital calculations and models, sufficient to influence inputs and outputs.
Practical interpretation and application of risk and governance methods.
High personal credibility and integrity
Preferred
A detailed understanding of risk principles, processes and techniques and their practical application.
Knowledge of relevant regulatory frameworks and legislation e.g. Basel II.
Excellent analytical skills and problem-solving ability
Decision making
Advanced presentation skills
Influencing and negotiation
Good communication skills & Full understanding of Banking systems, processes, risks and controls.
Qualifications and Experience:
Bachelor's Degree in business related studies
Professional Risk Management Certification or willingness to obtain the same.
Banking Experience of more than 7 years preferably in Risk management or Audit.
Experience of managing stakeholders at all levels.
Previous risk management experience across many parts of the risk process e.g. audit, compliance, regulation, risk control, operations etc.
Substantive experience gained in a financial services business or professional services firm.
Leadership experience in a medium to large organization is desirable.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
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Manager; Marketing Operations and Branding (1 Position(s))
Job Location :
Head Office
Job Purpose:
Responsible for driving the Bank's Marketing effectiveness, ensuring Brand consistency, and managing end-to-end marketing processes. This role focuses on optimizing marketing workflows, executing integrated campaigns, overseeing the Brand strategy, ensuring regulatory compliance, and enhancing customer engagement across digital and traditional channels.
The ideal candidate is a data-driven marketing professional with strong project management capabilities, a deep understanding of banking products, and the ability to collaborate with cross-functional teams.
Main Responsibilities:
Marketing Operations
Lead the planning, execution, and optimization of marketing campaigns across all channels (digital, print, ATL/BTL, in-branch).
Oversee marketing calendars, campaign workflows, approvals, and resource allocation.
Develop and maintain standardized marketing processes, templates, and operational frameworks.
Manage vendor relationships, including creative agencies, research firms, and production houses.
Track budgets, monitor cost efficiency, and ensure adherence to procurement guidelines.
Implement marketing automation tools, CRM integrations, and analytics platforms in coordination with IT and Digital teams.
Branding and Communications
Strengthen and protect the bank's brand identity across customer touchpoints.
Develop brand guidelines and ensure consistent usage across branches, digital platforms, and communication materials.
Drive brand architecture, positioning, and messaging for all product lines (retail, corporate, SME, wealth).
Lead the creation of marketing collateral, campaign assets, and brand communication materials.
Oversee visibility of corporate communication initiatives, including Public Relations (PR) coordination, internal communication, and Corporate Social Responsibility (CSR)
Digital Marketing and Customer Engagement
Collaborate with digital banking teams to ensure brand consistency and optimized user experience across digital channels.
Support social media strategy, content calendars, and online brand reputation monitoring.
Use data insights to enhance acquisition, retention, and cross-sell campaigns.
Compliance, Governance and Risk Management
Ensure all marketing activities comply with regulatory guidelines (banking regulations, advertising standards, data privacy).
Maintain audit-read documentation for campaigns, approvals, and vendor interactions.
Coordinate with Compliance, Legal, Risk, and Internal Audit teams for communication reviews and approvals.
Performance Tracking & Analytics
Monitor campaign performance, conduct post-campaign analysis, and provide actionable insights.
Maintain dashboards on brand health, marketing ROI, customer engagement, and market trends.
Conduct competitive benchmarking and customer research in collaboration with research agencies.
Knowledge and Skills:
Managing relationships.
Marketing and Brand Management
Strong Analytical Capabilities
Strong project management and multitasking abilities.
Excellent communication, stakeholder management, and presentation skills.
Analytical mindset with ability to interpret data and drive decisions.
Creativity paired with a structured approach to problem-solving.
Vendor and agency management expertise.
Understanding of compliance requirements in financial services.
Strong understanding of retail & corporate banking products and customer segments.
Qualifications and Experience:
Bachelor's degree in Marketing, Business, Communications, or related fields.
Master's degree in business studies is an added advantage.
Postgraduate education in Banking and/or Banking certification(s) is an added advantage
At least 4 years' experience in Marketing, Branding, or Marketing operations, preferably in banking, financial services, or fintech.
Proven track record of managing multi-channel campaigns and leading brand initiatives.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender-balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
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Process Analyst - (Fixed Term - 2years) (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
Responsible for identifying opportunities to improve operational efficiencies, enhance customer experience, and drive business results.
Main Responsibilities:
Work cross-functionally with various departments, such as operations, IT, risk management, and customer service, to optimize business processes and implement strategic initiatives.
Conduct a thorough review of existing banking processes, including transactions, customer interactions, and compliance procedures.
Conduct end-to-end analysis of existing business processes.
Develop detailed process maps and related documentation.
Analyze process gaps and inefficiencies.
Recommend actionable solutions for process improvement.
Collect and analyze data related to workflow processes, resource allocation, and operational efficiencies.
Generate regular and ad-hoc reports to track key performance indicators.
Gather and analyze data to support business cases and action plans.
Provide data-driven recommendations to senior management.
Ensure that process improvements comply with regulatory standards, including but not limited to FCPR, AML, and other banking regulations.
Engage with internal stakeholders and external partners to gather requirements, expectations, and objectives.
Work closely with stakeholders across departments to gather requirements and understand business needs.
Facilitate meetings to discuss findings and recommendations.
Develop solutions to streamline processes, enhance customer satisfaction, and meet business objectives.
Support the implementation phase and monitor the effectiveness of new processes.
Assist in developing change management plans to ensure a smooth transition of new processes.
Monitor the impact of changes on the organization and make necessary adjustments.
Monitor new processes to ensure they achieve desired outcomes and maintain compliance with internal and external standards.
Generate and present regular reports to management, highlighting the ROI of implemented changes, overall process performance, and areas for future improvement.
Knowledge and Skills:
Strong analytical, problem-solving, critical-thinking and organizational skills.
Self-motivated, innovative, and ability to initiate and lead changes.
Proficient in process mapping tools such as Visio, Lucid chart, etc.
Advanced Excel skills and familiarity with data analysis software.
Excellent presentation skills.
Stakeholders' management skills
Ability to work in a fast-paced environment.
Strong interpersonal skills to communicate with both internal and external customers.
Ability to work independently and as part of a team
Qualifications and Experience:
Bachelor's degree in business administration, management, Banking, Finance, Information Systems, Engineering, or related field.
Lean Six Sigma and Project management certification is a plus.
A minimum of 2 years of relevant experience in business process analysis, business process design, and business process improvement, preferably in the banking or financial sector.
Experience working with business re-engineering processes, tools, methods, and techniques in Financial or Banking industry.
Experience working with business processing models, Process Design, Requirements Management, and Project Management
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
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Senior Data Scientist (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
Data Science is a sub-unit under the Innovation Department in charge of leading the delivery of the Artificial Intelligence and Machine Learning strategy to ensure NMB can compete in a changing landscape where data science is a key future-oriented strategic differentiator.
The Data Scientist will use a combination of statistical analysis, machine learning, data visualization, and programming skills to extract valuable information from data. Design and implement predictive models or intelligent algorithms to better understand the drivers of business performance and enable improved management decision-making.
Main Responsibilities:
Strategic Planning
Implement data science techniques in analyzing and interpreting large volumes of data
Drive the use of data for personalization, drive behavioral incentives, risk controls, and proactive fraud detection.
Support utilization of advanced analytical methodologies and intelligent algorithms in all parts of the banking businesses and operations.
Explore how data can be used towards building solutions that are innovative, creative and drive change.
Data Modelling
Implement modern deep learning frameworks (Tensorflow, PyTorch, MXNet, etc).
Guide on machine learning algorithms that can find deep patterns and insights in large volumes of information
Apply underlying theory, principles and application of machine learning models.
Work with other stakeholders in ensuring a broad and wide audience on these underlying principles and theories.
Implement data science processes like problem formulation, data collection, data preprocessing, exploratory data analysis, model selection and training, evaluation, deployment, interpretability, regular updates and maintenance.
Implement algorithmic products leveraging core algorithmic data science, Machine Learning and Artificial Intelligence capabilities
Develop internal models/processes, such as machine learning models, numerical optimization, statistical significance testing, ML -as-a-service API development and streamline event data processing.
Adopt ethical Artificial Intelligence & Data science design principles that are morally right and socially responsible
Data Platforms
Recommend appropriate system solutions, modeling approaches, and associated risks for a variety of business problems.
Implement advanced data platforms, such as Data Lake responsible for processing, analyzing and storing unstructured and semi-structured data
Implement real-time analysis capabilities which will allow the bank to provide real time services and personalized user experience.
Provide for data visualization tools that intricate data into coherent visual formats
Research and explore open distributed architecture with the focus to decouple software from hardware, empowering processing capabilities for massive amounts of data and supporting linear data platforms expansions.
Explore artificial intelligence platforms that provide infrastructure, tools, and algorithms to develop, train, and deploy machine learning models that can be used by data scientists, analysts, and developers.
Knowledge and Skills:
Programming languages e.g. SQL, Python and R.
BI & Data warehouse
ML Techniques
Big data platforms
Strong mathematical & numeracy skills
Understanding of reporting & data visualizations tools
Understanding of ETL framework and ETL tools
Excellent analytical, creative and problem-solving skills.
Excellent verbal and written communication skills with the ability to interact effectively with people at all levels.
Ability to work effectively within a team.
Ability to prioritise, meet deadlines and work under pressure.
Ability to work independently with limited supervision
Data oriented personality
Qualifications and Experience:
BSc in Computer Science, Data science, Mathematics or relevant field.
Atleast 4 years' work experience as a Data Scientist
Experience with big data platforms and tools including Hadoop, Pig, Hive, Spark and MapReduce
Experience with programing languages including SQL, Python, Scala and Perl; and R.
Experience with SQL and NoSQL databases
Experience in data mining & machine learning algorithms and their implementations
Experience with manipulating large data set
Experience in financial services especially in Banking is a bonus
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
READ FULL DETAILS THROUGH LINKS BELOW:
- Head; Business Finance & Analytics (1 Position(s))
- Head; Operational Risk (1 Position(s))
- Manager; Marketing Operations and Branding (1 Position(s))
- Process Analyst – (Fixed Term – 2years) (1 Position(s))
- Senior Data Scientist (1 Position(s))
- Senior Manager; Brand Strategy, Advertising and Promotion (1 Position(s))
- Senior Manager; Emerging Payments (1 Position(s))
- Senior Manager; Internal Audit ICT & Project Audits (1 Position(s))
- Senior Marketing Research, Analytics, and Consumer Insights Manager (1 Position(s))